In my last toolbox strategy, I discussed the role of EAPs
in helping injured employees and employers by addressing the psycho-medical
aspects of injury and recovery. I was prompted to make this digression because
of an article I spotted online that was published in Great Britain, and gave
EAPs some deserved attention for their potential in mitigating workers'
compensation costs. You can read my comments and get a link to the article if
you click on the EAP Tips Blog in the toolbar above.
Let's get back to ways to train supervisors online when we can't do it live.
We've discussed the autorun CD and the autoresponder strategies (01/04/08) and
(01/10/08). Now let's discuss web course software. This is a little more
complicated, but if you have about $500 and two days of free time, you can
learn how to use platform independent, stand-alone web course software.
You don't have to connect to some large mysterious work-life vendor. It's all stored
in your computer and each course you create is uploaded to your web site. The
course software that I like is ReadyGo! This software allows you to put both feet into
the 21st century.
With web course software you can take any of your existing live training
programs and without much effort create courses out of them that you can put
online—complete with a scored certificate
of completion. You will then have the ability to reach employees in the field
or around the world.
There's more to web course software. What most employee assistance professionals
don't think about is how web course software can reach family members. After
all they don't walk through your EAP door very frequently, but helping them is
part of the recognized EAP standards. Family members may not count among your
most important statistics, but we know that they are linked to employee
productivity. Companies with EAPs that have active participation by families can
reduce behavioral exposures in ways that EAPs that don't reach families can't.
Stress management, domestic issues, parenting, and even personal finance
information can all be delivered by web course links. A little promotion is all
it takes. What's more, you can control content, insert snippets on how the EAP
works, encourage use of programs, or answer questions about the EAP that could
later prompt increased utilization by employees. You could even create special
orientation courses just for family members of employees. The sky is the limit.
The federal government provides free information on almost any topic. This information,
which is in the public domain, can be inserted into web courses for your use.
It can't be sold in most cases, but it can augment your capabilities and
increase your competitiveness. I am speaking especially to EAP providers
looking to protect their book of business or wanting value-added opportunities.
EAPtools.com is here to help you with the web courses that we offer and you can
look forward to more such courses in the future. But should you wish to take
the plunge into web course software, it could be a major step for you and your
EAP. You may have a staff member who would jump at the chance to learn this
skill. It's one that is going to be in demand for quite some time to come.
This sample will end after a few frames. But you will get the idea: Example of a web course program.
Dedicated to Your Effective EAP,
Dan Feerst, LISW-CP, CEAP