Getting your first promotion to supervisor is an exciting
step away from the pool of entry-level work, and could lead to many other opportunities for further advancement in your career. However, with this title comes with a certain degree of responsibility that really requires a new supervisors and management skills training course. It is something you should consider to get you up to speed and minimally competent in managing employees and their behavior.
There are many risks for not getting yourself trained, both to yourself, to your organization, and of course for the employees you supervise.
There are a broad range of skills that
effective managers share, and it makes all the difference between poor management and
a happy, productive team of workers if you can manage to possess these skills. Learning these skills should be part of a new supervisors and management skills training course that you may be able to find in your community, but certainly online, and definitely from WorkExcel.com's 14 Vital Skills for Supervisors Program.
It is most important to realize that you serve as a liaison between a team of workers and upper
management. They need to be able to be communicated with effectively..
For example, one of the most important topics that you will come to understand as a new
supervisor is conflict resolution and how to manage the differences between two employees. The following is a solid presentation on the subject of conflict resolution and it a good one for new supervisors, and one that should be in a management skills training course you may wish to assemble for you management team
If you have gone to business school,
you may not have been trained specifically in interpersonal communications and
how to ensure that every member of the team feels valued. In fact, it's guaranteed that you do not have formal training in this area.
So if you are on the hunt for a new supervisors an management skills training course, then definitely make sure that you can learn conflict resolution skills found in this web course (link in this paragraph), or within a series of modules found here. View this video of conflict resolution from the management skills videos.
This is vital for a
fully functioning group of office workers, otherwise resentment can grow. As
such, a new supervisors training course will help you learn how to make a
supervised employee feel their opinion is being listened to and counts, and this in turn will help solidify your relationship into one that is valuable to the organization.
That conflict may arise either in between management and an
individual on a team that is being rebellious or not performing up to the
standards that have been laid out in advance, or in between two different
coworkers. Any new supervisors training course will also cover how to monitor
the performance of each employee, to make sure that everyone is clear with the
demands of their job description. While this is not always the case, sometimes
new supervisors will also encounter resentment if they try to tell people who
have been with the company for a long time about new policies.
For all of those reasons, communication skills really are
the most important thing to learn, and will be what a new supervisors training
course will cover in extreme detail. It can be a good idea to engage in a bit
of role playing before getting out there on the job and doing it in person.
Rehearsing some simple lines will help you be prepared should a tense situation
suddenly present itself, and learning more about motivation will help
strengthen the team and create the kind of atmosphere that lends itself to a
positive and productive working environment.