Most employees will cooperate and sign a release. They will comply even though doing so is voluntary. Let your employee know that only limited information will be provided to you by the EAP.
Limited information. When EA professionals talk to supervisors, they only provide specific information with the employee's permission such as the following: 1) confirmation that the employee came to the EAP; 2) notification of the employee's agreement to follow the EAP's recommendations; 3) whether cooperation with its recommendations is continuing; and 4) whether accommodations are necessary to assist the employee in following through with its recommendations.