Follow-up is crucial. If you have successfully referred your employee to the EAP, you are half-way home. It is now important to follow-up. Follow up will reinforce positive changes for improved performance. It will directly influence your employee's decision to remain in treatment or other recommended care. And it will help mend the relationship between you and your employee as well as reduce any anxiety or provocative interaction that might prompt a relapse.
Follow-up includes three steps. Following up is not complicated and involves three important steps: 1) letting the employee know your expectations for his or her performance; 2) establishing the way and means by which you will measure improvement or continuing performance problems; 3) scheduling specific dates and times--even weeks or months in advance--over the coming year to meet with your employee and discuss progress.