Effects of EAP –
Pooled Results for over 2,800 clients
by Drs. David Sharar and Richard Lennox
At the conceptual core of EAP is an awareness of the impact of an
employee’s unresolved personal problems on work effectiveness. Despite this
core dimension, measures of the effectiveness of an EAP have NOT routinely or
credibly captured whether providers achieve results that are relevant to
workplace effectiveness, and thus meaningful to an employer – until now!
The Workplace Outcome Suite (WOS) was specifically designed for EAPs by
the Division of Commercial Science at Chestnut Global Partners (CGP).
is short (25 total items with five scales), psychometrically tested and
validated, workplace focused, easy to administer, and FREE with the signing of
a License Agreement.
The WOS contains
five-item measures of five scales that are popular and lie at the heart of
understanding EAP effectiveness: absenteeism, presenteeism, work engagement,
life satisfaction, and workplace distress. About 400 different EAPs have signed
License Agreements to use the WOS.
Below are results for 2,878 actual EAP employee clients from 15 different
EAP vendors using the WOS. These vendors
submitted their "de-identified" (identify removed) data to CGP for analysis and allowed us to “pool”
EAP clients were pretested with the WOS before introducing EAP
intervention and then post-tested after the intervention, usually 60-90 days
The ninety day follow-up post-test allows EAP intervention to run its
course and see if the EAP intervention had a sustained impact.
The results support the premise that EAP intervention produces a positive
workplace impact across all five measures.
Absenteeism in particular dropped
about 6 hours per-employee (difference between hours missed due to a personal
problem on pre/post measure over 30 day time frame).
This measure can be
monetized by calculating an average hourly rate for benefits and wages of
($40.00) x (6 hours saved) x 2,878 EAP cases = $690,720.00 in savings as an
The absenteeism savings alone may cover or exceed the entire cost
of a reasonable quality EAP service.
For more information, please contact Drs. David Sharar
(firstname.lastname@example.org) or Richard Lennox (email@example.com). The WOS may be
clicking on this link. ( http://bit.ly/17fVRhV ).