EAP Utilization: Reduce Risk, Increase Productivity, and Protect/Preserve Workforce Health With This Idea
Okay, I admit this idea didn't originate with me totally. I sort of borrowed it
from the insurance industry. However, I believe it holds significant
promise for the EAP profession to help employers, help employees, and
help themselves. Stick with me. It might get a little "heady".
National Underwriter, a weekly news/magazine for the property casualty
insurance industry recommended a few years ago that insurance agents
perform a periodic examination of a company's risks to discover those
that are not yet "managed" as a way of finding more opportunities to
I found this interesting.
term "unmanaged" in insurance-speak means no insurance policy exists
for the problem yet. Some author called this discovery process "risk
mapping." Then it hit me. Could EAPs spin this idea?
should do a annual report to help grow the scope of their services for
everyone's good. Translation: Saving more lives and increasing
EAPs can do the same thing, but let us call
it "behavioral risk mapping." (I know, it sounds fancy, but sometimes a
fancy name helps you get past the front gate.)
is not a difficult process to undertake, but it must be based upon
everyday EAP experience throughout the year and your staff keeping their
eyes and ears open for opportunities. HR will eventually help you a
they begin to witness the value of the process.
Consider recording opportunities and events during the year where EAP's activities could have contributed to
health, the bottom line, or the preservation of human life by way of
loss prevention, risk intervention, partnering, and internal consulting
if only you had the funding, clout, staff, permission, or access to make
those interventions happen.
Go slow at first. Establish the tradition before slamming and overwhelming management.
Chances are you will quickly see how the EAP can help the company throughout the year - and increase your programís value.
EAPs complain that they are frustrated at a corporate host's not
including them in strategic risk reduction discussions and planning. The
process I describe will, or is likely to create, a pathway for getting
invited to these highly appropriate meetings.
You'll become a welcome guest, not a pest.
Let me know if you would like to see the preamble to one report of this nature that I wrote, I will be happy to send it along. It will give you a better feel for what I am talking about.
Daniel Feerst, LISW-CP, Publisher
1-800-626-4327 - WorkExcel.com